Legal

Grievance Redressal

Last updated: 1 July 2026About 2 min to read

In short

Scholaris Private Limited has designated a Grievance Officer to address user concerns in compliance with Indian law, including the Information Technology Act 2000, the Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023.

Grievance Officer

Alternate contact

Office address

Scholaris Private Limited F-204 Meenakshi Chambers Bhayander East Thane 401105, Maharashtra, India

CIN: U85500MH2018PTC318097

When to file a grievance

You can file a grievance for any of the following:

  • Your report did not generate or is incomplete and a refund was not processed
  • You believe your personal data is being handled incorrectly
  • You wish to exercise a data right (access, correction, erasure, nomination) and have not received a response
  • You have a concern about content in your Aptitudo report or chatbot interaction
  • You believe Aptitudo violated these Terms of Service
  • You have any other concern about Scholaris Private Limited's operation of Aptitudo

How to file a grievance

Email support@aptitudo.app with:

  1. Your full name and registered email address
  2. Date and nature of the concern
  3. Any relevant screenshots or reference numbers
  4. Desired resolution

You may also write to the office address above.

Response timeline

In line with the Information Technology Rules 2021:

  • Acknowledgment: Within 24 hours of receipt
  • Resolution: Within 15 days of receipt

For complaints not governed by the IT Rules 2021, we aim to provide a meaningful response within the same 15-day window. If a concern genuinely requires more time, we will communicate the reason and a revised timeline before the period expires.

Escalation

If your grievance is not resolved satisfactorily, you may approach:

  • Data Protection Board of India (for data-related matters, once operational)
  • District Consumer Disputes Redressal Forum (for consumer protection matters under the Consumer Protection Act 2019)
  • Appropriate courts in Mumbai (per the Terms of Service dispute resolution clause)

Language of communication

Grievances may be filed in English or Hindi. We will respond in the language of the complaint where possible.