Refund Policy

When we refund

You paid for a generated report. A partial or placeholder report does not count as generated — only the complete report, including the written deep dive, counts.

1. Your report was not generated within 24 hours of payment

That is not the experience you paid for.

For the first twenty-four hours your report is still being prepared, and we will email you the moment it is ready. After that, from your Settings → Get help page you can choose any of these:

• Ask us to generate it again — we re-run your report immediately and email you when it is ready. If the automatic system cannot do it, our team is alerted and looks into it, and you get an email as soon as your report is ready. If it still does not arrive, the refund below remains open to you.
• Keep waiting — our automatic system also retries on its own every day.
• Request a refund — we refund your full payment through Razorpay to the method you paid with. Bank credits typically appear within 5–7 business days of processing.

2. There are serious errors in the report we produced

If your report contains real mistakes — facts about a course or an exam that are wrong, sections that contradict each other, results that do not correspond to the answers you gave — tell us what they are and we will look at it. If we agree the report is seriously wrong, you get your money back in full.

We will usually offer to put it right first, because a corrected report is worth more to you than a refund. The choice is yours either way.

3. You can show us we did not deliver what we promised

If the product did not do something we said it would, we refund. Point us at what we promised and what you received, and we will judge it honestly.

4. You use a screen reader and could not complete the timed aptitude tasks

Stage 2 of the assessment (Cognitive Aptitudes) is four timed tasks. Three of them — pattern recognition, spatial visualisation and processing speed — are drawn on a canvas with no text alternative yet, so a screen reader cannot read them. The fourth, numerical reasoning, is plain text and works with one.

We say this before you start the assessment and again on the checkout, so that nobody finds out after paying. Payment comes after the assessment, so if this stops you at Stage 2 you are not charged at all. If you did pay — because someone read the visual tasks out to you, or you bought before we published this — write to support@aptitudo.app and we refund your full payment. You will not have to argue it.

An accessible alternative to those three tasks is being built. Until it exists, this refund is the honest answer.

Upgrades (not refunds)

If you purchased Base and wish to upgrade to Plus, you may do so within 7 days for the ₹500 differential instead of buying Plus separately. See the Upgrade section on your report page. If you paid for Plus but decide Base would have sufficed, we do not refund the difference — choose your tier carefully.

What is not a refund case

We are friendly about genuine problems and firm about the rest.

• Disagreeing with your results. A complete, correct report that says something you did not want to hear has done its job. It describes the answers you gave, it is a guide for a conversation rather than a verdict, and it is not a promise about who you are. If it reads wrong to you, please still tell us — but that is a conversation, not a refund.
• Changing your mind after reading a complete report.
• Coupon or promotional purchases where you now want a different price.
• Paying for Plus and deciding Base would have been enough. See Upgrades above.

How to ask

1. If your report has not arrived, use Settings → Get help in your account — it already knows your situation and files everything for you, with no payment numbers to dig up. For anything else, write to support@aptitudo.app from your registered address and tell us specifically what is wrong.
2. We acknowledge within 24 hours and decide within 5 business days.
3. Approved refunds go back through Razorpay to your original payment method.

Chargebacks and disputes

If you dispute a charge through your bank or card provider instead of contacting us first, we may treat this as an attempt to obtain the product without paying. This may result in account suspension and will be reported to Razorpay. Please contact us first — we are reasonable about genuine issues, and situation 1 above means a missing report is always refundable.

Grievance escalation

If you are not satisfied with our refund decision, you may escalate to our Grievance Officer:

• Name: Bharat Bohra
• Email: support@aptitudo.app
• Phone: +91 9833861909

Under the Consumer Protection Act 2019, you may also approach the appropriate consumer forum.

Contact

Scholaris Private Limited Registered office: F-204 Meenakshi Chambers, Bhayander East, Thane 401105 CIN: U85500MH2018PTC318097